Assistance Channels

  • 1 hour ticket response time
  • A one hour Ticket Answer Guarantee

  • Our client support Department is working 24x7x365 to attend to all of your help requests. Every single ticket you send out to us will be taken care of within maximum 1 hour. If your issue requires the assistance of an admin, we will send the ticket to the technician on shift and will let you know that the situation will soon be resolved.

  • Top quality support service
  • Qualified Client Help Service

  • We offer you round the clock client support through a lightning fast ticket program incorporated into your Control Panel. You’ll be able to write to us whenever you want about any of the software packages that come pre–configured on the virtual server, which include the desired Operating System, the server administration panel and our in–house produced Control Panel.

  • Intuitive help center
  • An Educational Help Section

  • A comprehensive and routinely updated article base is built into our custom–built Control Panel. It provides quick tips about how to carry out all of the primary web site control jobs. The Help zone supplies detailed how to articles and reviews and step by step video training. You can reach the Help section by hitting the Help or Video buttons in the right corner of each Control Panel section.