Support Channels

  • 1 hour ticket response time
  • A User–Friendly Help Section

  • You will find nearly all the answers to your questions in the user–friendly Help Center incorporated into your Control Panel. It boasts an extensive database with commonly asked questions and in–depth how–to articles contributed by our proficient tech support team.

  • Top quality support service
  • Educational Video Clips

  • We have prepared a selection of educational video tutorials that visually show how you can handle a typical issue connected to your Linux shared packages account. You will find the instructional video clips in the Help section.

  • Intuitive help center
  • A 1–Hour Support Ticket Response Guarantee

  • All semi–dedicated servers are backed up by a round–the–clock help desk support service and include a sixty–minute ticket response guarantee. Our trained tech support engineers will be online 7 days a week and will resolve any issue that you could stumble upon within less than sixty minutes after the customer support ticket submission. In most instances, a reply will be given to you within twenty minutes.