Technical Support Channels

  • 1 hour ticket response time
  • A One–Hour Support Ticket Response Time Guarantee

  • Each help request you submit to us will be responded to within maximum one hour. In case your support ticket or e–mail requires additional assistance from a system administrator, we’ll without delay forward it and leave a note to inform you that your issue is being examined. If you make use of our Administration Services package, any of the server administration tasks included there will be carried out at a time that suits you.

  • Top quality support service
  • A Topflight Help Desk Support Service

  • If you require any help while using the Control Panel or with any of the applications that we’ve installed on the server on your behalf, don’t hesitate to touch base with the client support staff at any time via the ticketing system. Also, if you require help managing your dedicated server, you can make use of our Administration Services package, that includes weekly Operating System updates, software installation and problem troubleshooting services, server monitoring and restarting procedures, data backup storage space, etcetera.

  • Intuitive help center
  • An Easy–to–Navigate Help Section

  • Each Linux dedicated servers hosting package includes our free–of–charge Control Panel, which offers a detailed knowledge base plus a collection of step–by–step video tutorials. Whenever you need help with the Control Panel, just push the Videos or Help buttons located in the upper right corner.