If you ever have any questions with regards to your web hosting package or if you face a problem with your sites, you’ll need to contact the hosting company’s customer support team. It may not matter how fast they will answer when you have a generic query, but a problem like a failed software application update, for example, may lead to your website becoming broken or unreachable on the World Wide Web. And the longer you have to wait for the support team to lend you a helping hand, the longer the site will be down. In case you offer services or goods online, any outage will affect your site in a destructive way and you may lose existing or potential customers. Lots of hosting providers, particularly resellers, respond to trouble tickets and emails within twenty four hours, but in the online space that’s much too long, as visitors will rarely revisit a website that’s not working properly over lengthy spans of time.

One-Hour Response Guarantee in Shared Hosting

Our Linux shared packages come with a 1-hour response guarantee, which suggests that irrespective of what question or complication you might have, we will always be there to lend a helping hand. Actually, it rarely takes more than 30 minutes to get a problem fixed or an enquiry answered, and this is valid for both pre-sales and technical matters. Our technical support engineers will be at your service 24-7, even on national holidays and weekends, which implies that you’ll receive immediate support anytime you need it. We realize precisely how expensive time can be, so by the time we respond to your e-mail or trouble ticket, we’ll have examined the issue and, in case we haven’t found a solution, we will give you more information about what you have to do on your end, if the circumstances necessitate it. With our support services, you can be sure that there will be someone to lend you a helping hand straight away, no matter what time of day or night it is.

One-Hour Response Guarantee in Semi-dedicated Hosting

As we are aware of how vital it is to get well-timed support, we promise that you won’t ever need to wait for more than sixty minutes to obtain an answer to any support ticket that you open via your semi-dedicated server Control Panel. Actually, you’ll rarely need to wait for more than twenty-thirty minutes and this applies to any inquiry regardless of its nature – general, technical or billing. In addition, our customer and technical support team is available 24 hours a day, which is why even in case you send a ticket during official holidays, you will invariably receive a blazing-fast response, which will contain the answer to a question, the solution to a problem or the information needed to sort out an issue yourself – if there is something that you need to do on your end. If you use our services, you will never have to waste an entire day hanging around awaiting a reply like you would with a lot of other providers.