A live chat is a real-time way of communication between a hosting supplier's support team and its clients. It is a very efficient method to receive some info about the website hosting services or have some issue resolved as you are talking to a live agent. The benefits of using a live chat service rather than calling or opening a trouble ticket are the lower possibility of mistakes any time you exchange data like usernames or domain names, the quicker response time because the communication is real-time and the fact that you do not have to stay on the chat all the time - you're able to do another thing while the representative examines the issue in question. Furthermore, you will be able to join a live chat room from any computer that's connected to the Internet, avoiding the telephone fees that you will have to pay when you're calling to a different country.

Live Chat Support in Shared Hosting

As we consider the fact that a great number of problems are easily resolved if you chat with a live person, we supply a live chat service for all of our prospective and active clients. The chat is available every day and our customer support agents will help you with a wide range of questions and situations. In case you are not our customer yet, you are able to find out more about our shared hosting packages and the web hosting platform in general to make sure that your websites will operate efficiently on our servers. In case you already have an account and you have some questions or you encounter any kind of problems with some of our solutions, you will be able to get in touch with us through the live chat and we can supply you with the required information or assist you to troubleshoot the issue. You will have to open a support ticket for specific issues that require more time or the expertise of a system administrator, still for the majority of common problems you will get help on the spot.

Live Chat Support in Semi-dedicated Hosting

We supply live chat support as a part of our services, so if you have any kind of questions regarding our Linux semi-dedicated hosting packages, you can talk with our customer support team at any moment regardless of whether you have already purchased an account or not. In general, the chat service is intended for billing, pre-sales and basic questions and issues, yet we can help you with various tech questions too. We will help you select the ideal plan for your web sites in case you don't have an account yet, we can answer all the billing questions or concerns you may have or we can help you with setting up your new e-mail address on your PC or smartphone - all this will be done promptly as our live chat service is available all day long, each and every day. Every time you want help, you'll be able to talk with an agent and save considerable time.