A ticketing system is the most widely used means of communication that web hosting providers offer to their customers. It is typically part of the billing account and is the best way to resolve a problem that takes a certain period of time to investigate or that needs to be escalated to an administrator. In this way, all responses provided by either party will be stored in the very same location in the event that someone else wants to work on the issue at hand and the information already exchanged in the ticket will be accessible to all parties. The disadvantage of deploying a ticketing system with most web hosting platforms is that it is not included in the web hosting Control Panel, which goes to say that you will need to sign in and out of at least two accounts to do a specific task or to get in touch with the hosting company’s client care staff. If you would like to administer a handful of domain names and each one of them is hosted in its very own account, you’ll have to use even more accounts at the same time. Moreover, it can take a considerable period of time for the hosting provider to answer your ticket.

Integrated Ticketing System in Shared Hosting

In stark contrast to what you may find with numerous other web hosting providers, the trouble ticket system that we’re using with our Linux shared packages is an essential part of the Hepsia hosting Control Panel, which comes with all accounts. You will not have to memorize several login credentials, since you’ll be able to manage your tickets and the web hosting account itself in one place. So, if you’ve got a question or stumble upon an issue, you can get in touch with our customer support staff momentarily. Our ticketing system features a clever search option. This goes to say that even in case you’ve submitted a vast number of tickets over the years, you’ll be able to find the one that you want in no time. Additionally, you can see knowledge base recommendations for handling commonly faced obstacles.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia hosting Control Panel, which comes with all our Linux semi-dedicated hosting packages, was designed with one aim in mind – that you should be able to manage everything related to your account in one single location and the support tickets make no exception. Our ticketing system is integrated into the Hepsia Control Panel, so, if you’ve got an enquiry or run into a predicament, you can contact our support staff representatives right away without having to log into another admin dashboard. You can look through your files or check a variety of account settings while opening a new ticket or reading the reply to an older one. If you have an abundance of tickets and you would like to track down a given one, you can make use of the intelligent search functionality, which is available in the Help section of the Control Panel. We guarantee that you’ll receive an answer in less than an hour irrespective of the essence of your enquiry or problem.