The access to the customer and technical support that a shared hosting company offers will tell you a lot about the services that they offer too. When you're allowed to use only e-mails and / or tickets, you have almost certainly discovered some reseller and not the actual web hosting provider. When this is the case, you'll probably have to wait for a few days in order to get an issue resolved since the reseller may not be checking their communication on a regular basis or they may need to get hold of the real hosting company for additional assistance. If the supplier provides you with several ways of communication with fast response time which are available anytime, they're most likely the top provider, not just a reseller. Therefore you'll reap the benefits of prompt assistance and excellent support as they will have instant access to the servers where your account will be created. No matter what the trouble - technical or sales, it's generally better to have the option to contact your website hosting company directly through your preferred way of communication.

24/7 Customer Support in Shared Hosting

Our Linux shared packages offer you 24/7/365 pre-sales, customer and tech support, so no matter if you are inquiring about our services before you make an order or you're an existing customer and you have any question or a problem, you'll be able to contact us at any time, including holidays and weekends. We have numerous channels to contact us - a couple of phone lines globally for your convenience as well as live chat support for pre-sales, billing and general questions; e-mail messages and support tickets for more complex issues or any issues which need additional time to analyze and fix. In contrast to a number of other website hosting service providers, our trouble tickets come with a guaranteed maximum reply time of only one hour, therefore regardless of what your trouble is, it will be resolved timely and you won't waste days to have something fixed.

24/7 Customer Support in Semi-dedicated Hosting

We are aware how essential it is to receive timely help, in particular when your site is not working efficiently for whatever reason. Our Linux semi-dedicated hosting packages include 24/7 customer and technical support, thus in case anything happens, you are able to use a number of methods to contact us - phone line with a couple of local numbers worldwide, live chat, e-mail messages and tickets. The first two methods are for billing, pre-sales and general matters, so that in case you do not have an account yet, for example, you will be able to get extra info regarding our services, or we can assist you with less difficult tech matters. The second two methods are for strictly tech problems or anything that's more time-consuming since it's more convenient to track the dialogue between you and our support team. The guaranteed max response time for them is only 1 hour, the regular one - 15-20 min, therefore you won't have to wait for a whole day to receive support as you may have to do with other providers.

24/7 Customer Support in VPS

Every single virtual private server package that we offer features 24/7 customer and technical support, so in case you experience any trouble with the pre-installed software on the machine or you have any kind of pre-sales or general questions, you're able to get in touch with us at any moment, even weekends and holidays. For your convenience, we offer different means of communication - telephone support with a couple of local numbers worldwide, live chat, email messages as well as a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complex technical matters because it is much easier to keep track of what is going on. The maximum warranted response time for all the emails and tickets is sixty minutes, but it hardly ever takes that long to get support. In case you acquire the Managed Services upgrade that we supply, our admins can also support you with any kind of third-party software issues.

24/7 Customer Support in Dedicated Hosting

All dedicated server packages that we supply come with 24/7 support via various means of communication and with a 1-hour max response time warranty. If you want to find out more about the packages or you have various general or billing questions, you will be able to call one of the local numbers we have around the world or you may use our live chat support and talk to a live representative. For solely tech difficulties which require assistance from a technical support person or an administrator, you're able to open a ticket from your billing Control Panel or you could send an e-mail message, because these channels are more appropriate to track a certain issue. The reply time for them rarely is more than 30 minutes, therefore you can forget all about having to wait for an entire day to get support. Our support service is available for any server-related matters, as well as the pre-installed software. In the event that you want help with third-party applications, you may consider obtaining the Managed Services upgrade that we provide with all the packages.